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We guarantee the authenticity of every item we sell or your money back!  At Luxury Labels, we understand the importance of trust and thus we ensure that all the items go through a rigorous authentication process for your peace of mind.

New

Item is unused with no signs of wear.  

Like New

Item is in like new condition with no visible sign of wear.

Excellent

Item is super clean and contains very little to no wear.  Any notable flaws or signs of wear are stated or shown in photos in the listing.

Great

Item shows some wear and signs of previous use. Slightly worn corners, creases in leather, and hardware scratches may be visible.  Any notable flaws or signs of wear are stated or shown in photos in the listing.

Very Good

Item does show moderate signs of prior use. Surface scratches, slight darkening in handles, and other indications of wear may be visible. Any notable flaws or signs of wear are stated or shown in photos in the listing.

Good

Item has been well-loved and wear is noticeable. Significant signs of wear throughout, especially on the bottom corners.  Any notable flaws or signs of wear are stated or shown in photos in the listing.

Fair

Item has very noticeable signs of wear such as well scuffed edges or significant scratches. Please read the condition notes in the listing and inspect photos carefully before purchasing. Fair condition items often present the greatest opportunity to save significantly on the luxury item.

Shipping Policy

We ship within United States only. We cannot ship to P.O. Boxes, international addresses, APO/FPO/DPO addresses and select U.S. Territories such as Puerto Rico and Guam.

Orders not shipped to a billing address are subject to further verification and approval. We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We are not able to make any changes to the shipping address once the order is placed.

Orders are generally shipped within 2 business days of payment. We use UPS and USPS shipping methods. All shipments are fully insured and require signature upon delivery. We use our discretion as to which shipping method is used based on order value, unless a specific expedited shipping method is selected at checkout.

The following types of shipping are available within US:

Standard UPS Ground/USPS Priority $12.95
UPS 2nd Day Air $75

Refused or unclaimed packages will be charged a 15% restock fee plus all shipping costs. UPS/USPS charges for both the delivery attempt and the return. Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee. Failure to sign and/or claim the package with the carrier will result in the package being refused and returned to us.


In Store Pick Up Policy

Orders purchased for pick up can be picked up at our Manalapan, NJ store during our business hours after you receive a “pick up ready” notification email. Valid ID and order confirmation email is required for all pick ups. Generally, orders are ready for pick up the next business day, so long as our store is open on that day. Please click here for our hours of operation.


Order Processing Policy

Luxury Labels makes every effort to maintain live product listings. In the rare event that we are unable to successfully fulfill your order due to a mismatch in live inventory, Luxury Labels will cancel the order and make a full refund.

We make every effort to ensure the accuracy of our prices and description. However, mistakes and errors may occur. We reserve the right to make corrections. In the event you have purchased an item based on inaccurate listing information, Luxury Labels reserves the right to cancel your order with no further liability on its part.


Returns Policy

ALL SALES ARE FINAL. Please feel free to email or call us with any questions about our products before making your purchase.

As a trusted source of authentic pre-owned luxury handbags and accessories for over 11 years, we guarantee authenticity of all our items or your money back. If any item purchased from Luxury Labels is deemed not authentic by a well-recognized authentication company, we will take it back for a full refund, including all shipping costs. A written report from a reputable authentication company with their findings and relevant photos is required. We are committed to combating counterfeit items and take the authenticity of each item we sell very seriously. Please read our full Authenticity Guarantee.

We are not responsible for any new damage or wear to an item after purchase. At Luxury Labels, all items are pre-owned and we do not provide any warranties.